Communication - Verbal & Non-Verbal Response

In the last byte, we looked at the four essential aspects that a listener had to do to use reflective listening.  In today’s byte, we look at some of the verbal and non verbal communication dimensions in here.

We could look at the communication in the reflective format to consist of 2 components:

1. Verbal
2. Non Verbal

The Verbal response from the receiver could have 4 parts

1. Affirmative Contact
2. Paraphrasing Expressed Thoughts and Feeling
3. Clarifying implicit thoughts and feelings
4. Reflecting on Core feelings not expressed.

The non verbal response has two parts

1. Silence
2. Eye Contact.

The following diagram summarizes this classification. To help us understand better these aspects, we shall attempt to explain using an example over the next few bytes.