Tuesday, February 25, 2014

Conflict Management Styles 2

In the last byte, we looked at diagrammatically understanding the positioning of various conflict management styles.  In today's byte, we look at each of these styles in a bit more detail:

Avoiding: Is a style low on both assertiveness and cooperativeness. It is a deliberate decision to take no action on a conflict or to stay out of conflict situation. 

Accommodating: Is a style in which you are concerned that the other party's goals be met but relatively unconcerned with getting your own way is called accommodating. It is cooperative but unassertive.

Competing: Is a style that is very assertive and uncooperative - one party may want to satisfy your own interests and are willing to do so at the other's expenses.

Compromising: Is intermediate in both assertiveness and cooperativeness, because each party must give up something to reach solution to the conflict - it is often made in the final hours when time is of essence.

Collaborating: Is a win-win style that is high on both assertiveness and cooperativeness. Working towards collaborating involves an open and thorough discussion of the conflict and arriving at a solution that is satisfactory to both parties.

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