In the last byte, we looked at the various levels of reflective listening. In today's byte, we look at the first two of these - affirmative contact and paraphrasing the expressed.
Affirmative Contact: While listening to someone communicating, we find some affirmative contact through the use of simple statements like - "I See", "Yes, I understand" etc. These statements are to indicate attentiveness, and not agreement itself.
This affirmative contact is especially reassuring to a speaker during the initial phases of the discussion, by reducing the associated anxiety or discomfort the speaker might feel. As the discussion deepens, it would be better to use additional reflective responses to ensure a greater engagement.
Paraphrasing the Expressed: In a discussion, it is useful to paraphrase thoughts and feelings of the speaker. Paraphrasing is useful to reflect on the speaker's thoughts and feelings as the receiver heard them. This helps build better empathy, openness and acceptance into the relationship while ensuring the accuracy of communication.
Affirmative Contact: While listening to someone communicating, we find some affirmative contact through the use of simple statements like - "I See", "Yes, I understand" etc. These statements are to indicate attentiveness, and not agreement itself.
This affirmative contact is especially reassuring to a speaker during the initial phases of the discussion, by reducing the associated anxiety or discomfort the speaker might feel. As the discussion deepens, it would be better to use additional reflective responses to ensure a greater engagement.
Paraphrasing the Expressed: In a discussion, it is useful to paraphrase thoughts and feelings of the speaker. Paraphrasing is useful to reflect on the speaker's thoughts and feelings as the receiver heard them. This helps build better empathy, openness and acceptance into the relationship while ensuring the accuracy of communication.
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