In the last byte, we looked at how gender difference and language could act as barriers to communication and how these could be overcome. In today's byte, we begin our discussion exploring defensive and non-defensive communication.
- Defensive Communication refers to the communication that can be aggressive, attacking, and angry, or passive and withdrawing.
- Non-defensive Communication refers to that is assertive, direct and powerful.
Of the two, it is pretty evident that defensive communication in organization can create barriers between people, whereas non-defensive communication help open up relationships. Simply put, aggressiveness and passiveness are both forms of defensive communication, assertiveness is non-defensive communication.
Defensive communication in organization leads to a wide range of problems, including injured feelings, communication breakdowns, alienation in working relationships, etc. Counterattack or sheepish withdraw could derail communication.
Non-defensive communication in contrast provides a basis for asserting and defending oneself when attacked - without getting non-defensive. Each of these defensive approaches could be aptly addressed.
Defensive communication in organization leads to a wide range of problems, including injured feelings, communication breakdowns, alienation in working relationships, etc. Counterattack or sheepish withdraw could derail communication.
Non-defensive communication in contrast provides a basis for asserting and defending oneself when attacked - without getting non-defensive. Each of these defensive approaches could be aptly addressed.
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