In the last byte, we looked at the role played by richness of the medium. In today's byte, we look at the concept of reflective listening.
Reflective listening is the skill that intends to help the receiver and the communicator clearly and fully understand the message sent. The receiver generally listens to the communicator and repeats the message heard to the speaker to correct any inaccuracies or misunderstanding. Thus, the role of the receivers or audience is emphasized to a greater extent than the usual communication process. Managers could use this skill to understand their coworkers and reduce misunderstanding - through the reduction of perception distortion and overcome any interpersonal barriers that could lead to communication failure.
Given the reflection on the message - it helps the communicator clarify and sharpen the intended meaning. This is extremely important in problem solving.
We can characterize Reflective Listening on 3 aspects:
Reflective listening is the skill that intends to help the receiver and the communicator clearly and fully understand the message sent. The receiver generally listens to the communicator and repeats the message heard to the speaker to correct any inaccuracies or misunderstanding. Thus, the role of the receivers or audience is emphasized to a greater extent than the usual communication process. Managers could use this skill to understand their coworkers and reduce misunderstanding - through the reduction of perception distortion and overcome any interpersonal barriers that could lead to communication failure.
Given the reflection on the message - it helps the communicator clarify and sharpen the intended meaning. This is extremely important in problem solving.
We can characterize Reflective Listening on 3 aspects:
- Personal
- Feeling Oriented
- Responsive
We shall discuss these in the next byte.
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