Friday, January 3, 2014

Communication - Defensive 2

In the last byte, we looked at defensive communication at work. In today's byte, we look at some defensive tactics.
Defensive tactics are very common in workplace. The major issue is that until defensiveness and defensive tactics are recognized, it is difficult to change them or to respond to them in non-defensive ways. Defensive tactics are how defensive communication is acted out.

Some of the defensive tactics used in workplace are:
  • Power Play
  • Put-down
  • Labeling
  • Raising Doubts
  • Misleading information
  • Scapegoating
  • Hostile Jokes
  • Deception
In many situations, such tactics raise ethical dilemmas and issues for those involved. People might raise doubts about another person's values, beliefs etc.

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